Support

Support

Because problems rarely announce themselves

Our support model
Experience and reliability

For more than 41 years, advanco™ has been offering extensive and holistic solutions in the fields of supply chains and Track & Trace. These solutions are crucial for smooth, secure and accurate serialization in the manufacturing processes of our pharmaceutical clients. We are well aware of this huge responsibility. That’s why it’s our highest priority to provide our clients with an extensive support model – all day, every day. The following is an overview of what we offer in terms of support and services.

Our service model
Responsiveness
and flexibility

Good service is based on responsiveness to help you minimize downtime in the management of your workflow. Effective service means understanding your client’s manufacturing operations and challenges down the supply chain. That’s why advanco offers flexible service bundles – to give you exactly the support that you need, when and where you need it. Our service bundles can be customized to meet the demands of your manufacturing processes. Decades of experience show that up to 95 % of support inquiries can be handled remotely – comfortably, fast and effectively. We offer varying Service Level Agreements (SLA) and guarantee response times that match the flow of your business. You benefit from ideal budgeting at maximum transparency.

Our Health Check

Stable IT infrastructure is required to bolster business sustainability. Therefore, it is crucial to proactively monitor and identify server and application health issues before they become a threat to business processes. Effective server health monitoring will lead to less downtime; and gaining insight from application logs can provide valuable clues to your company’s process compliance. advanco’s health check is a service to prevent various performance/maintenance issues that an ARC customer might experience.

Our Health Check

Stable IT infrastructure is required to bolster business sustainability. Therefore, it is crucial to proactively monitor and identify server and application health issues before they become a threat to business processes. Effective server health monitoring will lead to less downtime; and gaining insight from application logs can provide valuable clues to your company’s process compliance. advanco’s health check is a service to prevent various performance/maintenance issues that an ARC customer might experience.

Support Support

Full service begins with
a single call or click

After all, service should be simple. That’s why we have raised our services to a higher-level, with the advanco Service Desk. No matter how you choose to get in touch with us, all inquiries will be received and managed centrally via the advanco Service Desk — maximum efficiency, shorter downtime.

Full service begins with
a single call or click

After all, service should be simple. That’s why we have raised our services to a higher-level, with the advanco Service Desk. No matter how you choose to get in touch with us, all inquiries will be received and managed centrally via the advanco Service Desk — maximum efficiency, shorter downtime.

Support Support