Your business sustainability is our priority.
Advanco’s support services to provide tailored
solutions to the customer’s needs.
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Installation
Comprehensive training is provided to ensure users have the necessary tools and knowledge to maximize the performance of the ARC Platform. This training can be conducted onsite or remotely.
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Hypercare
A two-week period where advanco’s support team monitors the systems extra closely and will always be available 24/7 support.
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Flexible SLA offerings
Different SLA options according to the packaging hours and number of shifts
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Proactive Maintenance Services
A range of additional services designed to complement the core functionality, such as Health Check, ARC Platform training, and troubleshooting.
advanco’s
support platform
Our support portal, powered by Zendesk,
provides personalized accounts for tracking
tickets, a self-service knowledge base
for finding answers online, emergency
support for prioritizing urgent tickets,
and reporting and analytics to identify
areas for improvement.
Benefits
-
Secure support platform
(Zendesk) -
24/7 Support
-
Access to knowledge base
articles and ARC Platform
training videos -
2-hour response time
for urgent inquiries -
Different SLA offerings
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Result: Minimized
production downtime
Take a step into a
more secure future
As an innovation leader, we provide our customers with transparent security every day. Contact us to learn more about advanco’s solutions for regulated track and trace.