Serialization and traceability plays a crucial role in maintaining the integrity of the pharmaceutical industry that has been encumbered by counterfeit products and drugs coming off patent. This is why Advanco is dedicated to help our customers and ensure that the supply chain of the pharmaceutical industry is strengthened.

For us, ensuring long term sustainability of our customers’ mission is central. This is why our service offering forms the core of our business. Whether the challenge involves formulating serialization strategy, installing serialization equipment, software or training, our service offering is tightly and rightly integrated from the start. We are set to help you implement packaging serialization and smoothly manage transitions to maintain competitiveness.

We have a unique and comprehensive service offering for all of our products and solutions. Thanks to our geographical spread, our service organization always has the ability to deploy to any location on very short notice.

Every company and operation is unique, which is why we have developed a detailed service process that we adapt and implement in close cooperation with our clients. Advanco’s customers are always assigned a single point of contact responsible for the entire service agreement. We also offer full insight and transparency through our interaction, offering easy access to all information, as well as logs and reports.

The single point of contact, who is a senior project manager, is involved in the project throughout the entire system lifecycle, which makes it easier and safer for you to work with someone who knows your requests, operations and procedures. We also guarantee the best and most cost-efficient level of service for your specific needs.

Advanco’s service level agreements set the standard for the operational scope which is always inline with industry standards and regulations to ensure compliance. We adopt GAMP5 V-Cycle Methodology as the basis of our implementation process. This way we not only ensure a high level of regulatory compliance, but also deliver an audit-ready system to our clients.

Our Core Services include

  • Consultation
  • Project Management
  • Serialization solution
  • Training
  • Support

Advanco offers a broad set of services for all aspects of our client’s serialization and traceability needs, from conceptualization to post-production. Here’s our robust yet dead simple process that delivers amazing results:

Analysis

We consult and give critical evaluation of your status quo to ensure movement in the right direction.

Installation

In your serialization journey, going live is not the first step. We will also be your trusted partner in installing and providing proven end-to-end traceability and visibility throughout your supply chain.

Testing

We test and document your installed equipment and software to ensure at released date the solution fulfills all the requirements.

Going Live/Post Sale

Our relationship doesn’t end with product development. We offer post installation support to ensure smooth transition.